Terms & Conditions
These terms govern all project engagements between L&M Digital Solutions CC and its clients. By commissioning work, the client agrees to the clauses below.
1. Project Initiation & Payment Structure
Deposit: All custom web development projects require a non-refundable 50% upfront deposit before any design conceptualization or development architecture begins.
Final Payment: The remaining 50% balance is due strictly upon project completion — defined as the site being fully built, approved on our staging server, and ready to be pointed live to the client's official domain.
Launch Dependency: L&M Digital Solutions CC will not hand over primary account credentials or launch a website live on its final domain until the final balance invoice is paid and cleared in full.
2. Scope Creep & Revisions
Included Revisions: Standard projects include up to two rounds of major layout/content revisions during the design phase.
Out-of-Scope Requests: Any feature, page, or integration requested after the project scope agreement has been signed — or during active development — will be billed as an additional flat-fee add-on or at our standard hourly developer rate of N$500/hour.
3. Client Delays & Project Pauses
Content Delivery: The client agrees to provide all necessary text copy, branding assets, and high-resolution imagery within 14 business days of project kickoff.
Stall Fee: If a project is delayed by more than 30 consecutive days due to a lack of client feedback, communication, or content delivery, L&M Digital Solutions CC reserves the right to invoice for the work completed up to that date and pause the project schedule.
4. Intellectual Property & Ownership
Ownership Handoff: Upon final, cleared payment of all outstanding invoices, full intellectual property ownership of the website frontend design, layout, and custom asset assembly transfers entirely to the client.
Portfolio Rights: L&M Digital Solutions CC retains the right to display screenshots, design concepts, and links to the live, operational website in our portfolio, case studies, and marketing materials to demonstrate our capabilities.
5. Hosting & Maintenance Boundaries
Exclusion of Liability: If a client chooses not to sign up for an L&M Digital Solutions CC Monthly Maintenance Retainer, L&M Digital Solutions CC is solely responsible for the site working at the exact time of launch.
Post-Launch Breaks: We are not liable for any future breaks, software/plugin conflicts, security hacks, or performance degradation caused by third-party hosting platforms or client-side backend edits made after final handoff.
6. Liability, Care, and Remediation Commitment
Our Commitment to Quality: L&M Digital Solutions CC prides itself on delivering high-standard, stable digital solutions. If a technical issue or system error occurs as a direct result of work explicitly performed by our team, we commit to acknowledging, diagnosing, and initiating remediation protocols as our highest priority to get your systems running smoothly.
Allocation of Risk: You acknowledge that our service fees and monthly retainer rates are priced accurately based on the scope of digital labor, not as business insurance. Because the internet relies on infrastructure beyond human control (such as third-party hosting, global network routing, and software vendor updates), the financial risk of business operations must remain with the Client.
Exclusion of Consequential Damages: Accordingly, in no event shall L&M Digital Solutions CC, its founders, or employees be liable to the Client for any indirect, incidental, or consequential damages. This includes, without limitation, any loss of business profits, loss of projected revenue, loss of data, or business interruption arising out of website downtime or system bugs, even if we have been notified of the disruption.
Fair Cap on Liability: If a court or arbitrator determines that L&M Digital Solutions CC is legally responsible for a direct error, both parties agree to a predictable and fair cap on liability. Our total financial liability to you for any action, whether in contract or negligence, will be strictly limited to the total amount of fees you have actually paid to L&M Digital Solutions CC during the three (3) months immediately preceding the event.